Q: What is The Assembly?

A: The Assembly is a community and platform that connects creatives and entrepreneurs in the fashion industry to opportunities, resources, and skillsets for growth and expansion by removing barriers to creative and professional development.

Q: Why do I need The Assembly membership?

A: We believe that lifelong learners never stall or stagnate and we understand that worthwhile work takes a while, we also believe in cultivating connections which is why we want to be with you every step of the way.

Q: Is the membership only for fashion creatives and entrepreneurs?

A: Yes it is designed for creatives and entrepreneurs.

Q: Can I get connected to stockists through The Assembly membership?

A: Yes you can.

Q: How does my team access the subscription?

A: Your team can access the subscription only if you are on a Creative + package. Upon activation of your package, a unique code is created for the 5 team members you’d to be given access. This code would be their ticket to our content library and other membership benefits.

Q: What happens if I change staff and need to update my team list?

A: To update your team list, you would need to send us a written notification with the name of the team member you would like to take out and their replacement via email to membership@theassemblyhub.com and we would update your team list and code.

Q: Can I request to get connected with a mentor that is not on The Assembly’s mentorship?

A: No you cannot, you can only get connected to the listed mentors on our mentors’ advisory board.

Q: Is the digital community different from the membership network?

A: Yes, the digital community is different from the membership network. The membership network is a paid monthly subscription that gives you access to premium business support and services at a discounted rate from us and our partners. The digital community is our in-house digital platform where we share general information and opportunities.

Q: Do I have to manually activate my membership subscription monthly?

A: Yes you do.

Q: Can I cancel my membership subscription at any time?

A: Yes you can.

Q: How can I cancel my membership subscription?

A: To cancel your membership subscription before your next billing cycle, you can click on the cancel subscription button in the email you received when you first subscribed to the plan. You can also send us a written notification via email to membership@theassemblyhub.com at least seven working days before the upcoming billing date.

Q: Can I upgrade my subscription?

A: You can only upgrade your subscription from Creator to Creator + if you meet the criteria for Creator +.

Q: How can I upgrade my subscription?

A: To upgrade your subscription from Creator to Creator +, you would need to send us a written notification via email to membership@theassemblyhub.com and we will help you process the upgrade.

Q: Can I downgrade my subscription?

A: You can only downgrade your subscription if you were originally operating from a Creator + package and would like to move to Creator. 

Q: What happens if I do not use my membership?

A: Your membership does not get rolled over, it runs its full course whether you use your subscription or not. 

Q: How can I downgrade my subscription?

A: To downgrade your subscription, it is best to wait until the end of your current subscription and then initiate the new membership. If you however opt to downgrade your subscription in the middle of your subscription, you will not be refunded the difference. The new membership will begin at the new billing cycle. To downgrade your subscription, send us a written notification via email to membership@theassemblyhub.com and we will help you process the downgrade.